I’m sorry, he can’t make it
How to postpone an appointment on the telephone
Ihr Chef hat einen wichtigen Termin, ist aber aus geschäftlichen oder privaten Gründen verhindert. So sagen Sie den Termin professionell ab.
Your boss is behind schedule on a project he is planning. He asks you to phone round and put back a departmental meeting until further notice. Or he is called to an emergency on the factory floor and has to postpone a meeting at a client’s office. Or he calls in sick and asks you to reschedule all his appointments for that day.
When you phone, apologise and give a brief explanation why he or she can’t keep the appointment. There’s no need to go into too much detail, but it is a matter of courtesyto give a reason.
This is what the phone call will include
- your boss’s name
- the name of the person he or she has the appointment with
- the date and time of the appointment
- an apology
- a brief explanation why your boss can’t keep the appointment
- suggestions for an alternative date
Instead of saying ‘postpone’, you can also say ‘reschedule’, ‘move to another date’ or put off. Remember that Termin is ‘appointment’ and Datum is ‘date’.
If you say ‘My boss has a date with a client’ it has a completely diffrent meaning. A date is a romantic ‘rendezvous’.
Making a new appointment
This is how you ask for a new appointment
‘Could we arrange a new appointment now? What about the first of May?
This is how you offer someone a new appointment
I’d like to offer you a new appointment if I may. Could he manage September 7th?
Use these building blocks next time you need to postpone or cancel an appointment:
If you have to postpone an outward appointment
|I’m calling ||on behalf|
|Frank Rumscheid. ||I’m sorry but he has to postpone|
his appointment at 3.30.
I’m afraid he can’t make it
|He’s been called to an emergency|
at the plant.
He’s been held up in Brussels.
If you have to postpone an appointment in your firm
|I’m calling ||about||the management|
meeting that was
planned for the 24th.
the planning meeting scheduled for
Mr Lester’s appoint-
ment with Mark
|I’m sorry to tell you it’s been |
I’m sorry, but Mr Ortloff has to put
the meeting off
Mark asked me to let
you know he can’t get away.
He’s sorry, but
he’ll have to postpone the appointment.
|put off – until the 23rd|
postponed – for two weeks
rescheduled – to the third of April
He’s been called away to an
He has to see to some urgent