Test: Können Sie einen höflichen, aber bestimmten Beschwerdebriefe verfassen?


Can you ask for a price reduction?

Wie Sie um einen Preisnachlass bitten, haben Sie bereits gelernt. Verfassen Sie mit dieser Aufgabe einen freundlichen, aber zielgerichteten Beschwerdebrief.



Fill in the right words for this letter to the supplier.

items - scratched - grant - reduction - order - packed - handled - transit - received - damaged - consignment


Dear Mr Carter


Our ___________(1) no. 8910 dated 24 September 2007 for 30 office chairs

We ___________ (2) the above mentioned chairs today. On opening the container, we found that three chairs were badly _____________ (3), because the plastic upholstery of these chairs was ___________ (4). As far as we can see, this is because they were poorly ______________ (5) and roughly _____________(6) in ________________ (7).

We can’t use the damaged chairs without fixing the scratches first. We are, however, willing to keep the ___________ (8)  if you agree to _____________ (9) us a __________________ (10) of 50% on the damaged ________________ (11).


I look forward to hearing your comments on this matter.


Yours sincerly

Judith Schwimmer
Purchasing Manager

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Answers:
1 order , 2 received, 3 damaged, 4 scratched, 5 packed, 6 handled, 7 transit, 8 consignment, 9 grant, 10 reduction, 11 items