Empfangen Sie internationale Gäste nicht nur mit gutem Englisch, sondern auch mit freundlicher, anteilnehmender Aufmerksamkeit und hilfreichen Fragen. Secretary Today verrät Ihnen wie.
Making your international guests feel at ease is the first step to a successful business relationship. Luckily, it’s not all that difficult, if you follow the advice in Secretary Today. Here are some useful phrases you can use every step of the way, whether you’re working at reception or for a manager hosting an important meeting.
If you’re the receptionist
Greet the visitor and find out why they are here
- Good morning / Good afternoon. May I help you?
- Could you tell me who you’re here to see?
- And you have an appointment?
Keep them informed
- His assistant will be along to pick you up in just a few minutes.
- The line is busy, I’ll try again in a moment.
If you’re the secretary
When you pick up the visitor
- Hello I’m Corinna Schmidt, Johannes Menzel’s assistant. You must be Bob Brown.
- Hello, Bill, it’s nice to see you again. Did you have a pleasant trip?
When your boss is late
- Mr Fischer’s meeting is taking longer than expected, I’m afraid.
- Ms Schröder has just had to take an urgent phone call. She’ll be with you soon.
- He / She asked me to tell you something about our company / show you around our company while you’re waiting.
Making small talk
- Is this your first time in Cologne?
- How long is the flight from Singapore?
- Are you happy with your hotel?
Practical arrangements
- May I take your coat?
- Would you like to sit here, Mr Jones?
- Can you see the screen clearly from there?
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